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Being Human at Work: Emotional Intelligence as a Tool

Designed for healthcare professionals and managers who want to step up as inspirational leaders who can effectively motivate others, this course will help you lead with emotional intelligence, enhanced self-awareness, resilience, mindfulness and empathy to create a positive workplace culture.

What you will learn

You will take part in a series of live online sessions and self-paced action learning interspersed with coaching to help you apply learning to your live challenges, equipping you with the techniques to:

  • Better understand and apply emotional intelligence as a tool for engaging and influencing others for change, learning and growth
  • Identify the link between emotional intelligence, leadership and workplace culture for individual and organisational growth
  • Demonstrate the ability to lead others and make decisions in diverse and stressful situations
  • Translate research findings into strategies to effect better work relationships and collaboration
  • Understand and apply leadership resources for transitioning to the future of work in healthcare and being human at work during traumatic, demanding and uncertain times

Course presenter

Adjunct Associate Professor Huong Le-Dao contributes to education and research in health management and leadership within the School of Public Health and Community Medicine, UNSW Medicine. She is known for creating momentum, aligning teams, and converting thoughts into sustainable actions through her work at various public and private organisations in Australia and overseas. Her engagement at NSW Health Infrastructure involved collaborating with health managers and leaders to transform their models of care resulting from redevelopment works valued over $14 billion across NSW State. Huong was also involved in establishing the Independent Hospital Pricing Authority under the National Health Reform Agreement. As a change agent, Huong occupies Non-Executive Director and Board Member roles for not-for-profit organisations in the education, transportation, community, and health sector. She is passionate about better human experience and patient value in health.

Guest speaker

Associate Professor Reema Harrison is the Director of the UNSW Health Management Programs. She is an Applied Health Psychologist specialising in enhancing the quality of and safety of health service delivery. A/Professor Harrison has a BSc (hons) Psychology, MSc Health Psychology and PhD in the psychology of patient safety all from the University of Leeds (UK). Her research program focuses on the enhancement of health care quality in Australia and internationally, including leadership and management issues related to medical errors, incident disclosure, health consumer experience, mentorship for health professionals and their psychological well-being.

Optional assessment

All participants will be issued with 3 FMECH points upon completion of the course, which go towards the Executive Certificate in Health, attained by achieving 15 points. The Certificate can be used for Recognition of Prior Learning (RPL) for 6 units of credit towards selected UNSW Medicine postgraduate qualifications.

If you plan to apply for RPL in the future, you must complete the optional assessment on this course. You will have the opportunity to indicate your interest in the assessment after completing your enrolment. There is no additional cost for the assessment component.

Who should attend

This course is designed for healthcare professionals, managers and leaders who are seeking the skills to engage, influence, solve problems and lead others through emotional intelligence and being human at work during demanding and uncertain times.

It is targeted at healthcare professionals and leaders in a wide variety of roles, such as: Nurses, Midwives, Medical Graduates, Allied Health Professionals, General Practitioners, Visiting Medical Officers, Pharmacists, Aged Care Healthcare Workers, Director of Nursing, Mental Health Team Leader, Director Surgery and Anaesthesia, GM Hospital, Director Public Health, Executive Director Operations, Executive Director Strategic Planning, Director Workforce and Culture, Head of Anaesthetic Department, Outpatient Team Leader Physiotherapy, Facility Manager, Director Clinical Services, Assistant Manager of Community Health Services, Supervisor of Security, Manager of Hotel Services, Workforce and Culture Team Leader, Chief Radiographer.

Complete the series to achieve your Executive Certificate in Health

This course is part of Series 3 – General Short Courses for the Future of Work in Health, for professionals and leaders who want to build the skills to navigate the changing face of the health sector. Designed to build a range of complementary skills, you can complete individual courses to fill targeted skill gaps or complete the series, building a future-focused skillset to thrive in a dynamic healthcare environment and earning your Executive Certificate in Health.

Accelerate your healthcare career

Contact the AGSM Client Engagement Team to discuss the right option to support your career goals.

Register interest