Business and healthcare looking at a computer

Business Process Re-engineering

Designed for healthcare professionals and managers, this course provides tools and methods for improving health service performance on key clinical and non-clinical processes that impact the workforce and consumers. You will develop the competencies and capabilities to re-engineer business processes, enhancing value, effectiveness and efficiency in the use of resources in healthcare organisations.

What you will learn

You will take part in a series of live online sessions and self-paced action learning interspersed with coaching to help you apply learning to your live challenges, building a practical toolkit, frameworks and methods to:  

  • Identify the basic concepts of business process re-engineering in healthcare.
  • Analyse clinical or non-clinical business processes to identify improvement opportunities.
  • Design future state processes for improvement
  • Develop an implementation plan to deploy future state changes.
  • Create a process analysis and enhancement plan for a healthcare context

Course presenter 

Adjunct Associate Professor Huong Le-Dao contributes to education and research in health management and leadership within the School of Public Health and Community Medicine, UNSW Medicine. She is known for creating momentum, aligning teams, and converting thoughts into sustainable actions through her work at various public and private organisations in Australia and overseas. Her engagement at NSW Health Infrastructure involved collaborating with health managers and leaders to transform their models of care resulting from redevelopment works valued over $14 billion across NSW State. Huong was also involved in establishing the Independent Hospital Pricing Authority under the National Health Reform Agreement. As a change agent, Huong occupies Non-Executive Director and Board Member roles for not-for-profit organisations in the education, transportation, community, and health sector. She is passionate about better human experience and patient value in health.

Guest speakers 

Dr Diane Watson is the Chief Executive of the Bureau of Health Information (BHI). She has led the establishment of three reporting agencies in Australia that use big data to drive decisions on healthcare provision nationally and locally. Prior to joining BHI, Dr Watson was the inaugural Chief Executive Officer of the Victorian Agency for Health Information, established in 2016 to monitor and report on public and private services that stimulate quality and safety improvements, increase transparency and accountability, and inform the community. She was also the inaugural Chief Executive of the National Health Performance Authority, established by the Australian Government to monitor, and report on, the performance of 1000+ public and private hospitals and 300+ health regions. Dr Watson was the inaugural Chief Executive of BHI from 2009 to 2012. She has held senior management positions for more than 20 years measuring, monitoring and reporting on the performance of healthcare systems to drive improvements in health, patient care and productivity. During this time, she has set the future direction of high profile, board-governed agencies and inspired a strong sense of purpose among a highly talented and specialised workforce.

Harrison Illingworth is an experienced Change Manager and Registered Nurse with a demonstrated history of working in the hospital and healthcare industry. He is skilled in hospital construction management, leading organisational change, data analytics and the delivery of lasting and impactful changes. Harry is experienced in both public and private settings as a strong program and project management professional, with a Masters degree from the University of Newcastle in Advanced Nursing Practice.

Optional assessment

All participants will be issued with 3 FMECH points upon completion of the course, which go towards the Executive Certificate in Health, attained by achieving 15 points. The Certificate can be used for Recognition of Prior Learning (RPL) for 6 units of credit towards selected UNSW Medicine postgraduate qualifications.

If you plan to apply for RPL in the future, you must complete the optional assessment on this course. You will have the opportunity to indicate your interest in the assessment after completing your enrolment. There is no additional cost for the assessment component.

Who should attend

This course is designed for healthcare professionals, managers and leaders who are seeking the skills to engage, influence, solve problems and lead others for the future of work in healthcare through business process re-engineering for processes affecting the workforce and consumers.

It is targeted at healthcare professionals and leaders in a wide variety of roles, such as: ICT Manager, Change Manager, Project Manager, Director of Nursing, Mental Health Team Leader, Director Surgery and Anaesthesia, GM Hospital, Director Public Health, Executive Director Operations, Executive Director Strategic Planning, Director Workforce and Culture, HR Manager, Head of Anaesthetic Department, Outpatient Team Leader Physiotherapy, Facility Manager, Director Clinical Services, Assistant Manager of Community Health Services, Supervisor of Security, Manager of Hotel Services, Workforce and Culture Team Leader, Chief Radiographer.

Complete the series to achieve your Executive Certificate in Health

This course is part of Series 3 – General Short Courses for the Future of Work in Health, for professionals and leaders who want to build the skills to navigate the changing face of the health sector. Designed to build a range of complementary skills, you can complete individual courses to fill targeted skill gaps or complete the series, building a future-focused skillset to thrive in a dynamic healthcare environment and earning your Executive Certificate in Health.

Accelerate your healthcare career

Contact the AGSM Client Engagement Team to discuss the right option to support your career goals.

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