Female Surgeon in operating theatre

Creating a Culture of Accountability in Healthcare

Coming Soon

Develop your knowledge and skills in creating accountability in healthcare towards fulfilling healthcare’s fiduciary responsibility to increase patient safety and minimise harms in the context of human factors.

Designed for emerging managers and health professionals who are looking to step up to a leadership role, this course will equip you with the tools, techniques and an action plan to increase management accountability at all levels to ensure safety. You will explore the transition from a reactive culture to a learning culture that promotes and practices accountability at all levels of healthcare.

What you will learn

You will take part in a series of live online sessions and self-paced action learning interspersed with coaching to help you apply learning to your live challenges, equipping you with the skills to:

  • Understand the resources needed for introducing, improving and sustaining accountability in your health setting
  • Identify the strategic and operational mechanisms and tools for minimising healthcare-associated patient harm
  • Assess your organisation’s approach to accountability, trust, transparency, and ethical behaviour
  • Develop a plan that integrates your vision, strategy, and tactics for shifting towards a culture of accountability

Course presenters 

Associate Professor Reema Harrison is the Director of the UNSW Health Management Programs. She is an Applied Health Psychologist specialising in enhancing the quality of and safety of health service delivery. A/Professor Harrison has a BSc (hons) Psychology, MSc Health Psychology and PhD in the psychology of patient safety all from the University of Leeds (UK). Her research program focuses on the enhancement of health care quality in Australia and internationally, including leadership and management issues related to medical errors, incident disclosure, health consumer experience, mentorship for health professionals and their psychological well-being.

Adjunct Associate Professor Huong Le-Dao contributes to education and research in health management and leadership within the School of Public Health and Community Medicine, UNSW Medicine. She is known for creating momentum, aligning teams, and converting thoughts into sustainable actions through her work at various public and private organisations in Australia and overseas. Her engagement at NSW Health Infrastructure involved collaborating with health managers and leaders to transform their models of care resulting from redevelopment works valued over $14 billion across NSW State. Huong was also involved in establishing the Independent Hospital Pricing Authority under the National Health Reform Agreement. As a change agent, Huong occupies Non-Executive Director and Board Member roles for not-for-profit organisations in the education, transportation, community, and health sector. She is passionate about better human experience and patient value in health.

Guest speaker

Dr Bernard J Kelly (MBBS FANZCA ACCAM) has been working as a clinician for nearly 40 years, after graduating from Sydney University in 1981. After specialty training Dr Kelly practiced in, and acted as Director of Intensive Care and Anaesthesia in the Public and Private health systems. Dr Kelly has sat on numerous committees over the years and is currently Chair of the Medical Advisory Committee, Brisbane Waters Private Hospital. He has a strong interest in post graduate teaching, having spent many years in the role of Chair of the Clinical Training Committee and as an ANZCA Supervisor of Training. Dr Kelly holds a private pilot licence, and has also worked in Aviation Medicine, where he developed a passion for the study and practice of human factors and safety science.

Optional assessment

All participants will be issued with 3 FMECH points upon completion of the course, which go towards the Executive Certificate in Health, attained by achieving 15 points. The Certificate can be used for Recognition of Prior Learning (RPL) for 6 units of credit towards selected UNSW Medicine postgraduate qualifications.

If you plan to apply for RPL in the future, you must complete the optional assessment on this course. You will have the opportunity to indicate your interest in the assessment after completing your enrolment. There is no additional cost for the assessment component.

Who should attend

This course is designed for professionals from public and private sector organisations who are making or have recently made the transition from individual contributor to a management or leadership role in a clinical or healthcare setting.

It is targeted at professionals from a broad spectrum of fields and backgrounds, including physiotherapists, allied health professionals, community health professionals, junior medical officers, anesthetists, nurses, oral health practitioners, medical physicists, radiopharmaceutical scientists, and health professionals, such as workforce, asset, finance or strategy managers.

Complete the series to achieve your Executive Certificate in Health

This course is part of Series 1 - From Clinicians to Healthcare Leaders, for new and emerging leaders in Australia's health system. Designed to build a range of complementary skills, you can complete individual courses to fill targeted skill gaps or complete the series, building a foundational healthcare leadership skillset and earning your Executive Certificate in Health.

Accelerate your healthcare career

Contact the AGSM Client Engagement Team to discuss the right option to support your career goals.

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